SHIPPING POLICY

This Shipping Policy may be updated from time to time. Please check this page periodically for updates.

ORDER PROCESSING

Most orders are processed within 2 to 3 business days after payment has successfully cleared.

Business days are Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During new product releases, sales, holidays, or periods of unusually high order volume, processing may take up to 5 business days.

Processing time is separate from shipping time. Processing refers to the time Sultry Slay needs to prepare and package your order before it is transferred to the shipping carrier.

SHIPPING

Most orders are shipped through USPS or UPS.

Estimated delivery dates may be provided at checkout. Delivery estimates begin after the shipping carrier receives your package and are not guaranteed by Sultry Slay.

Once your order ships, you will receive a shipping confirmation by email or text message containing your tracking information.

Please allow time for your tracking information to update after your shipping label has been created.

Orders over $150 may require a signature at delivery.

SHIPPING DELAYS

Delivery delays may occur because of severe weather, natural disasters, carrier disruptions, transportation delays, holidays, or other circumstances outside of Sultry Slay's control.

Sultry Slay is not responsible for shipping carrier delays once an order has been transferred to the carrier.

We encourage customers to monitor their tracking information and check directly with the shipping carrier for the most current delivery updates.

LOST OR STOLEN PACKAGES

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier first.

Sultry Slay is not responsible for packages that are lost or stolen after the carrier marks them as delivered.

If you purchased Route Package Protection with your order, you may file a claim directly through Route.

If you need assistance locating information about your Route protection, please contact us at sales@sultryslay.com.

SHIPPING ADDRESS

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address.

If your address includes an apartment, suite, or unit number, please make sure it is entered correctly before submitting your order.

Once an order has entered processing, we cannot guarantee that the shipping address can be changed.

If a package is returned to Sultry Slay because the address provided was incorrect, incomplete, or considered undeliverable by the carrier, the customer may be responsible for additional shipping charges before the package can be shipped again.

If a refund or store credit is issued for a returned package, it will be handled according to our Return and Exchange Policy.

PO BOXES AND MILITARY ADDRESSES

At this time, we are unable to ship to PO Boxes or Military APO or FPO addresses.

Orders submitted using an unsupported address may be canceled and refunded.

RETURN SHIPPING

Sultry Slay does not provide free return shipping unless the return is the result of a verified manufacturing defect or an error made by Sultry Slay.

All other return shipping costs are the responsibility of the customer.

All returns remain subject to the Sultry Slay Return and Exchange Policy.

INTERNATIONAL CUSTOMERS

International shipping options may be available at checkout depending on the destination.

DHL Express shipping charges do not include customs duties, import taxes, or other fees that may be assessed by the destination country.

International customers are responsible for all applicable customs fees, import duties, taxes, and other charges required by their country or local authorities.

Sultry Slay does not collect or control these charges and is not responsible for customs fees, import duties, taxes, or delays caused by customs processing.

Customs requirements and fees vary by country. Customers should contact their local customs authority for additional information before placing an international order.

QUESTIONS ABOUT YOUR ORDER

Please review your order confirmation and tracking information before contacting customer support.

If your order has exceeded the applicable processing timeframe and you have not received a shipping update, please contact us at:

sales@sultryslay.com

RETURN AND EXCHANGE POLICY

Last updated: August 26, 2026

We want you to feel confident shopping with Sultry Slay. Please review this policy before completing your purchase.

ORDER CHANGES AND CANCELLATIONS

Orders begin processing quickly. Once an order has been placed, we cannot guarantee cancellations, address changes, size changes, or other modifications. Please review your order carefully before completing checkout.

RETURN WINDOW

Eligible return requests must be submitted within 10 calendar days after the carrier marks the order as delivered. Return requests submitted after this period will not be accepted.

To request a return, sign in to your customer account or email sales@sultryslay.com with your order number.

RETURN ELIGIBILITY

Returned merchandise must be unworn, unwashed, unaltered, and have all original tags attached.

Items must be free of makeup, deodorant, stains, smoke, perfume, body odor, pet hair, and other signs of wear.

Sultry Slay reserves the right to deny store credit for merchandise that does not meet these conditions.

FINAL SALE AND NONRETURNABLE ITEMS

Items clearly marked Final Sale are not eligible for return or exchange.

Hygiene restricted merchandise, including intimate apparel, bodysuits, swimwear with removed hygiene protection, and other sanitary goods, is final sale.

A standard promotional code does not automatically make an otherwise eligible item final sale unless the item was clearly marked Final Sale at the time of purchase.

STORE CREDIT

Approved returns are issued as Sultry Slay store credit only. We do not issue cash refunds for ordinary returns.

Original shipping charges are nonrefundable.

No restocking fee will be deducted from an approved return.

If your purchase was made using Afterpay or Klarna, you remain responsible for your payment schedule. Receiving Sultry Slay store credit does not cancel or change the installments owed to the payment provider.

RETURN SHIPPING

Customers are responsible for return shipping costs for ordinary returns.

We recommend using a trackable shipping service. Sultry Slay is not responsible for returns lost during transit.

Do not send merchandise back before your return has been authorized. Unauthorized returns will not be accepted and may be returned to the sender at the customer’s expense.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, email sales@sultryslay.com within 48 hours after delivery.

Include your order number and clear photographs of the merchandise, packaging, and shipping label.

If the issue is verified as a manufacturing defect or Sultry Slay error, we will provide return instructions and cover the approved return shipping cost.

EXCHANGES

Because inventory changes quickly, we do not offer direct size or item exchanges.

Once an eligible return is approved and inspected, store credit will be issued so you can place a new order for your preferred item, subject to availability.

INSPECTION AND PROCESSING

After an authorized return is received, please allow up to 5 business days for inspection and processing.

We will email you when the return is approved or denied and when the store credit has been issued.

CONTACT US

Questions about returns may be sent to sales@sultryslay.com.

Customer service hours are Monday through Friday, 9:00 AM to 6:00 PM Central Time, excluding holidays. Please allow up to 2 business days for a response.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.