RETURN & EXCHANGE POLICY
RETURN AND EXCHANGE POLICY
Last updated: August 26, 2026
We want you to feel confident shopping with Sultry Slay. Please review this policy before completing your purchase.
ORDER CHANGES AND CANCELLATIONS
Orders begin processing quickly. Once an order has been placed, we cannot guarantee cancellations, address changes, size changes, or other modifications. Please review your order carefully before completing checkout.
RETURN WINDOW
Eligible return requests must be submitted within 10 calendar days after the carrier marks the order as delivered. Return requests submitted after this period will not be accepted.
To request a return, sign in to your customer account or email sales@sultryslay.com with your order number.
RETURN ELIGIBILITY
Returned merchandise must be unworn, unwashed, unaltered, and have all original tags attached.
Items must be free of makeup, deodorant, stains, smoke, perfume, body odor, pet hair, and other signs of wear.
Sultry Slay reserves the right to deny store credit for merchandise that does not meet these conditions.
FINAL SALE AND NONRETURNABLE ITEMS
Items clearly marked Final Sale are not eligible for return or exchange.
Hygiene restricted merchandise, including intimate apparel, bodysuits, swimwear with removed hygiene protection, and other sanitary goods, is final sale.
A standard promotional code does not automatically make an otherwise eligible item final sale unless the item was clearly marked Final Sale at the time of purchase.
STORE CREDIT
Approved returns are issued as Sultry Slay store credit only. We do not issue cash refunds for ordinary returns.
Original shipping charges are nonrefundable.
No restocking fee will be deducted from an approved return.
If your purchase was made using Afterpay or Klarna, you remain responsible for your payment schedule. Receiving Sultry Slay store credit does not cancel or change the installments owed to the payment provider.
RETURN SHIPPING
Customers are responsible for return shipping costs for ordinary returns.
We recommend using a trackable shipping service. Sultry Slay is not responsible for returns lost during transit.
Do not send merchandise back before your return has been authorized. Unauthorized returns will not be accepted and may be returned to the sender at the customer’s expense.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, email sales@sultryslay.com within 48 hours after delivery.
Include your order number and clear photographs of the merchandise, packaging, and shipping label.
If the issue is verified as a manufacturing defect or Sultry Slay error, we will provide return instructions and cover the approved return shipping cost.
EXCHANGES
Because inventory changes quickly, we do not offer direct size or item exchanges.
Once an eligible return is approved and inspected, store credit will be issued so you can place a new order for your preferred item, subject to availability.
INSPECTION AND PROCESSING
After an authorized return is received, please allow up to 5 business days for inspection and processing.
We will email you when the return is approved or denied and when the store credit has been issued.
CONTACT US
Questions about returns may be sent to sales@sultryslay.com.
Customer service hours are Monday through Friday, 9:00 AM to 6:00 PM Central Time, excluding holidays. Please allow up to 2 business days for a response.
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.