Frequently Asked Questions

Frequently Asked Questions

ABOUT SULTRY SLAY

Where are you located?

Sultry Slay does not have a physical retail location.

Our mailing address is:

2135 Enterprise Dr, Suite 119
Opelika, AL 36801

What are your business and customer service hours?

Our business and customer service hours are:

Monday through Friday
9:00 AM to 6:00 PM Central Time

Messages received outside of business hours will be reviewed during the next business day.

For additional contact information, please visit our Contact Us page.

ORDERS

When will I receive my order confirmation?

Order confirmations are sent automatically after your order is successfully placed.

Your order confirmation and shipping confirmation are two separate notifications.

Your order confirmation confirms that we received your order.

Your shipping confirmation is sent after your order ships and will include your tracking information.

If you do not see your confirmation email, please check your spam or junk folder.

You may also add sales@sultryslay.com to your approved email contacts.

Can I cancel or modify my order?

Once an order has been placed, we cannot guarantee cancellations or modifications.

Please carefully review your items, sizes, colors, quantities, shipping address, and payment information before completing checkout.

Because orders may enter processing shortly after they are placed, changes may not be possible once processing begins.

I ordered the wrong item, size, or color. Can you change it?

We cannot guarantee changes after an order has been submitted.

Please review your order carefully before completing checkout.

If you receive your order and need information about an eligible return, please review our Return and Exchange Policy.

Can I change my shipping address after ordering?

Please verify your complete shipping address before submitting your order.

Once an order enters processing, we cannot guarantee that the shipping address can be changed.

Apartment, suite, and unit numbers should be included when applicable.

Customers are responsible for providing an accurate and complete delivery address.

PROCESSING AND SHIPPING

How long does it take for my order to be processed?

Standard orders are normally processed within 2 to 3 business days after payment has successfully cleared.

Business days are Monday through Friday, excluding holidays.

Orders placed on weekends or holidays begin processing on the next business day.

During product launches, sales, holidays, or periods of unusually high order volume, processing may take up to 5 business days.

Is processing time the same as shipping time?

No.

Processing time is the time Sultry Slay needs to prepare and package your order.

Shipping time begins after your package has been transferred to the shipping carrier.

Carrier delivery time is separate from our 2 to 3 business day processing window.

Please review our Shipping Policy for complete details.

How will I know when my order ships?

Once your order ships, you will receive a shipping confirmation by email or text message with your tracking information.

Please allow time for the carrier to scan the package and update the tracking system after your shipping label has been created.

What shipping carriers do you use?

Most Sultry Slay orders are shipped through USPS or UPS.

Other carriers may be used when appropriate for certain destinations or shipping services.

What happens if my tracking says delivered but I did not receive my package?

If your tracking information shows that your package was delivered but you cannot locate it, first check around your delivery location and contact the shipping carrier.

Sultry Slay is not responsible for packages that are lost or stolen after the carrier marks them as delivered.

If you purchased Route Package Protection, you may be eligible to file a claim through Route.

If you need assistance locating your Route protection information, contact us at sales@sultryslay.com.

Please review our Shipping Policy for complete details regarding lost, stolen, delayed, or delivered packages.

PRODUCT AVAILABILITY

What happens if an item I ordered is actually out of stock?

Although we work to keep our online inventory accurate, there may occasionally be a difference between our online inventory and available inventory.

If an item in your order is unavailable, the amount paid for that item will be refunded to your original payment method.

Any remaining available items in your order will continue processing as scheduled.

We sincerely apologize for any inconvenience when this occurs.

Do you restock sold out items?

Some products may be restocked depending on availability and demand.

Sign up for Sultry Slay email updates and restock notifications so you can be notified when selected products return.

Because some styles are limited, a restock is not guaranteed.

SIZING AND FIT

How do I know what size to order?

Please review the size chart and Fit Check information available on the product page before ordering.

When available, product pages may include information about:

  • Fit

  • Stretch

  • Model size worn

  • Model measurements

  • Garment length

  • Fabric feel

  • Sizing recommendations

Because fit can vary by product and body type, always review the information for the specific item you are purchasing.

What if I order the wrong size?

If your item is eligible for return, please follow the instructions in our Return and Exchange Policy.

Sultry Slay does not offer direct size or item exchanges.

Once an eligible return is approved and inspected, store credit will be issued so you can place a new order for your preferred size, subject to availability.

Eligibility requirements and exclusions apply.

Is every item sized the same?

No.

Sizing and fit can vary depending on the manufacturer, fabric, stretch, cut, and style of the garment.

We encourage you to review the Fit Check and sizing information on each individual product page rather than assuming every Sultry Slay item will fit exactly the same.

INCORRECT OR DEFECTIVE ITEMS

What if I receive the wrong item?

If Sultry Slay sends you an item that does not match your order confirmation, email sales@sultryslay.com within 48 hours after delivery.

Include:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photographs of the merchandise

  • Clear photographs of the packaging and shipping label

We will review the order and provide return instructions when necessary.

If the issue is verified as a Sultry Slay error, we will work to correct the order according to our current policies and product availability. Sultry Slay will cover the approved return shipping cost.

What if my item arrives damaged or has a manufacturing defect?

Email sales@sultryslay.com within 48 hours after delivery.

Include your order number and clear photographs of the merchandise, packaging, and shipping label.

Manufacturing defects are reviewed separately from ordinary returns.

If the issue is verified as a manufacturing defect, we will provide return instructions and cover the approved return shipping cost.

Please review our Return and Exchange Policy for complete details.

RETURNS AND EXCHANGES

What is your return policy?

Eligible return requests must be submitted within 10 calendar days after the carrier marks the order as delivered.

Approved returns are issued as Sultry Slay store credit only. We do not issue cash refunds for ordinary returns.

Returned merchandise must be unworn, unwashed, unaltered, and have all original tags attached.

Items clearly marked Final Sale are not eligible for return or exchange.

Hygiene restricted merchandise, including intimate apparel, bodysuits, swimwear with removed hygiene protection, and other sanitary goods, is final sale.

A standard promotional code does not automatically make an otherwise eligible item final sale unless the item was clearly marked Final Sale at the time of purchase.

Sultry Slay does not offer direct size or item exchanges.

Please review the complete Return and Exchange Policy before purchasing for all eligibility requirements, exclusions, and instructions.

Do you provide free return shipping?

Customers are responsible for return shipping costs for ordinary returns.

Sultry Slay does not provide free return shipping unless the return is the result of a verified manufacturing defect or an error made by Sultry Slay.

If the issue is verified, we will provide return instructions and cover the approved return shipping cost.

Original shipping charges are nonrefundable.

Please review our Return and Exchange Policy for complete details.

PAYMENTS, PROMO CODES, AND GIFT CARDS

How do I apply a promo code at checkout?

During checkout, locate the promo code or discount code field in your order summary.

Enter your code and apply it before completing payment.

Always verify that the discount has been successfully applied before submitting your order.

Using a standard promotional code does not automatically make an otherwise eligible item final sale unless the item was clearly marked Final Sale at the time of purchase.

Can I use a promo code or discount to purchase a gift card?

No.

Promo codes and discounts cannot be applied toward the purchase of a Sultry Slay gift card unless specifically stated otherwise during a promotion.

Can I use a gift card to make a purchase?

Yes.

Enter your Sultry Slay gift card information during checkout and apply it toward your eligible purchase.

Do you offer Buy Now, Pay Later options?

Sultry Slay offers Afterpay and Klarna on qualifying purchases when those options are available during checkout.

Approval, eligibility, installment schedules, and payment terms are determined by the individual payment provider.

If an approved return is issued as Sultry Slay store credit, you remain responsible for your Afterpay or Klarna payment schedule. Receiving store credit does not cancel or change installments owed to the payment provider.

COLLABORATIONS

How can I collaborate with Sultry Slay?

We love connecting with creators and individuals who genuinely align with Sultry Slay.

We carefully evaluate potential collaborations based on brand alignment, audience connection, content quality, professionalism, and how naturally the partnership fits Sultry Slay.

Follower count alone does not determine whether someone is a good fit.

If you are interested in collaborating with us, please contact us by email and include information about yourself, your social platforms, your audience, and why you believe the partnership would be a good fit.

We look forward to learning more about you.

STILL NEED HELP?

We designed our product pages, policies, size information, and FAQs to answer most questions before and after your purchase.

If you have reviewed the information related to your question and still need assistance, contact us at:

sales@sultryslay.com

Customer service hours are Monday through Friday, 9:00 AM to 6:00 PM Central Time.