SHIPPING POLICY
SHIPPING POLICY
This Shipping Policy may be updated from time to time. Please check this page periodically for updates.
ORDER PROCESSING
Most orders are processed within 2 to 3 business days after payment has successfully cleared.
Business days are Monday through Friday, excluding holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During new product releases, sales, holidays, or periods of unusually high order volume, processing may take up to 5 business days.
Processing time is separate from shipping time. Processing refers to the time Sultry Slay needs to prepare and package your order before it is transferred to the shipping carrier.
SHIPPING
Most orders are shipped through USPS or UPS.
Estimated delivery dates may be provided at checkout. Delivery estimates begin after the shipping carrier receives your package and are not guaranteed by Sultry Slay.
Once your order ships, you will receive a shipping confirmation by email or text message containing your tracking information.
Please allow time for your tracking information to update after your shipping label has been created.
Orders over $150 may require a signature at delivery.
SHIPPING DELAYS
Delivery delays may occur because of severe weather, natural disasters, carrier disruptions, transportation delays, holidays, or other circumstances outside of Sultry Slay's control.
Sultry Slay is not responsible for shipping carrier delays once an order has been transferred to the carrier.
We encourage customers to monitor their tracking information and check directly with the shipping carrier for the most current delivery updates.
LOST OR STOLEN PACKAGES
If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier first.
Sultry Slay is not responsible for packages that are lost or stolen after the carrier marks them as delivered.
If you purchased Route Package Protection with your order, you may file a claim directly through Route.
If you need assistance locating information about your Route protection, please contact us at sales@sultryslay.com.
SHIPPING ADDRESS
Please carefully review your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address.
If your address includes an apartment, suite, or unit number, please make sure it is entered correctly before submitting your order.
Once an order has entered processing, we cannot guarantee that the shipping address can be changed.
If a package is returned to Sultry Slay because the address provided was incorrect, incomplete, or considered undeliverable by the carrier, the customer may be responsible for additional shipping charges before the package can be shipped again.
If a refund or store credit is issued for a returned package, it will be handled according to our Return and Exchange Policy.
PO BOXES AND MILITARY ADDRESSES
At this time, we are unable to ship to PO Boxes or Military APO or FPO addresses.
Orders submitted using an unsupported address may be canceled and refunded.
RETURN SHIPPING
Sultry Slay does not provide free return shipping unless the return is the result of a verified manufacturing defect or an error made by Sultry Slay.
All other return shipping costs are the responsibility of the customer.
All returns remain subject to the Sultry Slay Return and Exchange Policy.
INTERNATIONAL CUSTOMERS
International shipping options may be available at checkout depending on the destination.
DHL Express shipping charges do not include customs duties, import taxes, or other fees that may be assessed by the destination country.
International customers are responsible for all applicable customs fees, import duties, taxes, and other charges required by their country or local authorities.
Sultry Slay does not collect or control these charges and is not responsible for customs fees, import duties, taxes, or delays caused by customs processing.
Customs requirements and fees vary by country. Customers should contact their local customs authority for additional information before placing an international order.
QUESTIONS ABOUT YOUR ORDER
Please review your order confirmation and tracking information before contacting customer support.
If your order has exceeded the applicable processing timeframe and you have not received a shipping update, please contact us at: