SHIPPING POLICY

This Shipping Policy may be updated from time to time. Please check this page periodically for updates.

ORDER PROCESSING

Most orders are processed within 2 to 3 business days after payment has successfully cleared.

Business days are Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During new product releases, sales, holidays, or periods of unusually high order volume, processing may take up to 5 business days.

Processing time is separate from shipping time. Processing refers to the time Sultry Slay needs to prepare and package your order before it is transferred to the shipping carrier.

SHIPPING

Most orders are shipped through USPS or UPS.

Estimated delivery dates may be provided at checkout. Delivery estimates begin after the shipping carrier receives your package and are not guaranteed by Sultry Slay.

Once your order ships, you will receive a shipping confirmation by email or text message containing your tracking information.

Please allow time for your tracking information to update after your shipping label has been created.

Orders over $150 may require a signature at delivery.

SHIPPING DELAYS

Delivery delays may occur because of severe weather, natural disasters, carrier disruptions, transportation delays, holidays, or other circumstances outside of Sultry Slay's control.

Sultry Slay is not responsible for shipping carrier delays once an order has been transferred to the carrier.

We encourage customers to monitor their tracking information and check directly with the shipping carrier for the most current delivery updates.

LOST OR STOLEN PACKAGES

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier first.

Sultry Slay is not responsible for packages that are lost or stolen after the carrier marks them as delivered.

If you purchased Route Package Protection with your order, you may file a claim directly through Route.

If you need assistance locating information about your Route protection, please contact us at sales@sultryslay.com.

SHIPPING ADDRESS

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address.

If your address includes an apartment, suite, or unit number, please make sure it is entered correctly before submitting your order.

Once an order has entered processing, we cannot guarantee that the shipping address can be changed.

If a package is returned to Sultry Slay because the address provided was incorrect, incomplete, or considered undeliverable by the carrier, the customer may be responsible for additional shipping charges before the package can be shipped again.

If a refund or store credit is issued for a returned package, it will be handled according to our Return and Exchange Policy.

PO BOXES AND MILITARY ADDRESSES

At this time, we are unable to ship to PO Boxes or Military APO or FPO addresses.

Orders submitted using an unsupported address may be canceled and refunded.

RETURN SHIPPING

Sultry Slay does not provide free return shipping unless the return is the result of a verified manufacturing defect or an error made by Sultry Slay.

All other return shipping costs are the responsibility of the customer.

All returns remain subject to the Sultry Slay Return and Exchange Policy.

INTERNATIONAL CUSTOMERS

International shipping options may be available at checkout depending on the destination.

DHL Express shipping charges do not include customs duties, import taxes, or other fees that may be assessed by the destination country.

International customers are responsible for all applicable customs fees, import duties, taxes, and other charges required by their country or local authorities.

Sultry Slay does not collect or control these charges and is not responsible for customs fees, import duties, taxes, or delays caused by customs processing.

Customs requirements and fees vary by country. Customers should contact their local customs authority for additional information before placing an international order.

QUESTIONS ABOUT YOUR ORDER

Please review your order confirmation and tracking information before contacting customer support.

If your order has exceeded the applicable processing timeframe and you have not received a shipping update, please contact us at:

sales@sultryslay.com

RETURN & EXCHANGE POLICY

This Policy may be updated from time to time. Please check back periodically for updates.

To ensure the timely processing of orders, WE ARE UNABLE TO CANCEL ORDERS FOR ANY REASON.

OUR CUSTOMER SERVICE HOURS ARE 9AM CST TO 6PM CST, MONDAY THROUGH FRIDAY, EXCLUDING ALL HOLIDAYS. Please allow up to 48 hours for us to respond to your email inquiries Monday - Friday.

 To start a return, sign into your account.

All returned items are in the form of store credit. $10 will be deducted from your refund total to cover the amount we paid to ship the item to you.  We allow a maximum of 10 days for all returns or exchanges. There is no guarantee that we will be able to exchange your item for a different size. Unfortunately, we can't accept your return if 10 days have passed since your purchase.

Your item must be unworn, have all tags attached, and be free of deodorant, makeup, smoke, ANY STAINS, and perfumes to be eligible for a return. All items are thoroughly inspected upon shipping.

We do not accept products that are sale items, intimate, accessories, or sanitary goods. Any sets that include leggings, biker shorts, or body suits are also on FINAL SALE. Items purchased with a coupon code are considered sale items and therefore are FINAL SALE.

All items purchased using a discount code are considered final sale. This policy applies to your entire order if it includes items purchased with any percentage-off or BOGO (Buy One, Get One) offers.

To complete your return, please login with your email on our account portal.

Please only send your purchase(s) back after contacting us. If we receive your return and have not communicated, you will pay the shipping fee to receive your item(s) back.

Refunds (if applicable) 

Once your return is received and inspected, we will email you to notify you that we have received your returned item. SHIPPING COSTS ARE NON REFUNDABLE. We will also notify you of the approval or rejection of your store credit.

You will be responsible for paying for your shipping costs for returning your item if the item is returned for any reason other than a factory defect. 

Shipping costs if applicable are non-refundable.

Sale items (if applicable) 

Only regular-priced items may be returned for store credit. Unfortunately, sale items cannot be refunded. Sale items are considered "final sale" items." The portion of your order that received a percentage off with any discount code is viewed as a sale item and therefore final sale. 

If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Refunds may take up to 5 business days to process. There is a 10% restocking fee. You are responsible for your own shipping if the return is not due to a manufactures defect. 

Exchanges (if applicable)

Please send us an email at sales@sultryslay to discuss any exchanges. All exchange requests are subject to our refund policy, as we can not guarantee the stock of your item.

Once we receive your item, it will take two business days to be sanitized and inspected. We will send you an initial email the day that your return is received by our returns department, letting you know that we have begun sanitation and inspection of your item(s). You will receive a second email once the process has been completed letting you know if your return or exchange was approved.